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360度www.800ca88.com沟通

 文章来源:ca88.com官网企管 时间:2017-11-15 10:36
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360度www.800ca88.com沟通
360度沟通的技术与艺术,令你游刃有余
 
ca88亚洲城时间:2017年12月12-13日上海
听课费用:4980元/人                                                     
谁来参加?                                                           
* ca88亚洲城娱乐官网部门经理、主管                                                              
* 总监、事业部负责人                                                              
* 副总经理                                                           
有何收获?                                                           
* 掌握有效沟通基本原理;跨越有效沟通障碍,透视良好人际关系建立                        
* 系统介绍www.800ca88.com沟通中的信息传递、理解技能与策略                                                    
* 剖析自己和他人沟通风格及特点,并且实战应用                                                              
* 如何进行向上、向下有效的沟通技能                                                           
* 认知和掌握跨部门沟通渠道及策略                                                              
* 如何在www.800ca88.com谈判中应用策略分析法突破谈判障碍                                                              
课程时长                                                              
 2天(14小时)                                                        
先决条件?                                                           
* 担任有下属有上司有平级工作伙伴的工作                                                           
* 之前需要对沟通有基础认知                                                           
为何参加?                                                           
本课程以讲授、演练、讨论等多种教学活动,找到沟通问题的本质,学会如何在沟通中倾听与理解,如何通过表达和提问有效影响对方,如何避免非理性沟通,建立情商与人际关系及提供上下级和跨部门沟通的对策。                                                              
课程大纲                                                              
第一模块:跨越有效沟通的障碍                                                              
* 案例故事:三个有趣故事的沟通警示                                                           
- 不“会”沟通我们会“死”的很惨!                                                           
* 我们真的了解沟通吗                                                              
- 沟通 VS职业生存与发展                                                              
- 有效沟通模型                                                           
* 当问题出现时,反思自我还是归罪他人?                                                           
- 影响沟通的8种个人障碍分析                                                              
- 影响沟通的5种组织障碍分析                                                              
- 实战应用:沟通漏斗原理解析及“2个假设”实战应用                                              
* 主动沟通与建立良好“人际关系”                                                              
- 人际关系建立与发展4阶段                                                          
- 人际关系状态与相互作用水平                                                              
- 乔哈里窗:主动沟通与“自我暴露”程度                                                           
- 如何进行有效的“人际互动”                                                              
第二模块:玩转www.800ca88.com沟通的“魔方”                                                              
* www.800ca88.com沟通全透析                                                              
- www.800ca88.com过程与沟通的关系                                                           
- www.800ca88.com沟通的5个层面和4种类型                                                           
- www.800ca88.com沟通的3种重要错误                                                              
- 现场测试:你是否为独裁型领导?                                                              
* www.800ca88.com沟通中的信息传递策略                                                           
- 实战演练:成功说话的6大核心要诀                                                           
- 案例分析:有效面谈6大障碍和促成面谈的7大思考                                                
* www.800ca88.com沟通中的理解信息的策略                                                              
- 有效倾听7大障碍与6个原则                                                              
- 4种提问的技巧及合理应用                                                            
- 实战演练:非语言沟通技能与策略                                                              
第三模块:沟通风格与曲线沟通                                                              
* 案例故事:四个死囚的别样风格                                                           
- 不同的风格决定了不同的想法和做法                                                           
- 了解自我,看懂他人,沟通风格现场测试                                                           
- 四种类型沟通风格特点                                                           
* 『见“人”说人话,见“鬼”说鬼话』的沟通艺术                                                    
- 正确的沟通方子,方能迈向通畅                                                           
- 如何有效识别沟通对方及差异化沟通的要诀                                                              
* “情境同一”原理解析及实战应用                                                              
- 正确理解情境同一在有效沟通中的作用                                                              
- 案例视频分析:创造两种情境来化解沟通中的冲突                                                    
- 情境同一如何寻找共识的5大途径                                                              
- 案例视频分析:听完这个乐章吧!                                                              
* 懂得给与面子,方能赢得面子                                                              
- 什么是曲线沟通?                                                           
- 曲线沟通的原因和优缺点                                                              
- 曲线沟通在实际工作中的合理应用                                                              
第四模块:www.800ca88.com沟通方向与技能                                                              
* 赢得上司,方能赢得空间                                                              
- 用放大镜全方位透析你的上司                                                              
- 与上司沟通的5大核心内容解析                                                           
- 向上司请示汇报5大程序和3个基本态度                                                           
- 案例研讨:说服上司的要诀与技能                                                              
- “洋葱模型”在上司沟通中的有效应用                                                              
- 赢得上司器重的4个要诀。                                                           
- 问题与解答:与上司沟通学员问题案例分析交流。                                                    
* 赢得下属,才能赢得业绩                                                              
- 与下属有效沟通的八个维度解析                                                           
- 案例视频:我有权对你下指令                                                              
- 如何让你的指令更有效地执行                                                              
- 赞美与批评下属的方式与时机                                                              
- 有效激励,帮助下属达成目标                                                              
- 案例视频:如何成为合格的领导者                                                              
- 怎样与年长且资历深员工进行有效沟通                                                              
第五模块:跨部门沟通渠道与策略                                                           
* 分析研讨:部门间埋怨和扯皮的背后是什么?                                                           
- 部门间沟通与协作问题现象及原因分析                                                              
* 部门间的沟通协作,制度为先还是境界为先                                                          
- 正确认知部门间沟通与协作的基础和关键点                                                              
- 如何认知和熟悉协作部门的工作内容?                                                              
- 怎样让他部门目标变成本部门目标                                                              
* 没有合理的沟通渠道,就不可能有通畅的沟通                                                           
- 有效建立跨部门间正式沟通渠道与非正式沟通渠道                                                    
- 跨部门沟通策略:掌握各自部门特点及沟通双方特点                                                       
* 如何进行高效的跨部门会议?                                                              
- 跨部门会议常见的9大问题分析                                                           
- 高效跨部门会议的应对对策                                                           
* 如何赢得旁部门和愉快沟通协作                                                           
- 如何赢得同级同事配合的9大原则                                                              
- 同级间产生矛盾的12种原因及化解矛盾的8大建议                                                  
第六模块:www.800ca88.com谈判沟通与策略分析法                                                           
* www.800ca88.com工作中谈判沟通的本质和影响因素                                                              
- 如何理解谈判沟通                                                           
- www.800ca88.com与谈判的关系                                                           
- 影响谈判沟通的因素                                                              
- 有效确定你的LAO及MSO                                                           
* “洋葱模型”在谈判沟通中的实操应用                                                              
- 实战演练:这次谈判该如何进行?                                                              
- 洋葱模型各层要素详细剖析                                                           
- 合理选择六大谈判核心策略                                                           
* “方”与“圆”的沟通艺术                                                           
- 如何让www.800ca88.com更顺畅,如何让沟通更有效                                                              
相关课程                                                              
* 作为www.800ca88.com者你可能还会对《影响力与双赢领导力》感兴趣                                                
* 想要在www.800ca88.com沟通上更进一步,你可能需要学习《高情商领导力》                               
讲师简介              杨宝林 先生                                                         
* 背景经历                                                           
*资深讲师,顾问                                                         
* 上海交通大学客座教授                                                           
* 美国 ICQAC高级国际职业ca88亚洲城师                                                        
* 2007年度金牌ca88亚洲城师                                                             
* 2008年度中国十大最具魅力ca88亚洲城师                                                             
* 2011年度上海交大商学教育最受欢迎优秀讲师                                                          
* 有20多年在外企、合资ca88亚洲城娱乐官网、国企、私营ca88亚洲城娱乐官网等公司担任高级主管的工作经历,曾先后担任某法资国际集团亚太区总裁助理及多家公司总经理等职                           *  擅长领域                                                          
* 《360度www.800ca88.com沟通》——有效提升中层经理团队沟通力                                             
* 《打造高效执行力》——有效提升中层经理团队执行力                                            
* 《中层经理www.800ca88.com技能训练》——有效提升中层经理综合www.800ca88.com技能                              
* 《新任经理www.800ca88.com技能训练》——有效提升新任经理综合www.800ca88.com技能                              
*  服务客户                                                          
上海交通大学、清华大学、美国辉瑞集团、德国本特勒长瑞汽车系统有限公司、耐世特汽车
雪佛龙菲利普斯化工(中国)有限公司、资生堂(中国)投资有限公司、现代重工、赛莱默(中国)有限公司、麦格纳唐纳利(上海)汽车系统有限公司、长安福特马自达发动机有限公司立邦涂料、巴斯夫、采埃孚集团、上海电气电站集团有限公司、联想控股上海神州数码有限公司等。                                                              
学员反馈                                                              
“杨老师平易近人,授课经验丰富,举例生动,关于跨部门沟通的讲解帮助我克服了工作上的困难,很感谢他。”                                                         
                                               ——李先生(某国内知名机电公司)
“课程的现场互动设计得很合理,数量也多,让我们在实践中得到锻炼、提升。”        
                                               ——王女士(某国内知名金融公司)
“老师分享的沟通方法和大量的案例对我工作的启发很大,让我重新认识了沟通。”    
                                                ——任女士(某国内知名装饰公司)
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